# Partner -> Sub Org (Sub Org View)

### Overview

When a Sub-Org is connected to a Partner, it gains a dedicated “Connection” view inside the platform.\
This area shows the Sub-Org everything related to its plan, billing, requests, tickets, wallet, and payouts — all tied to that Partner connection.

Each connection is self-contained. Actions, invoices, and credits apply only within that specific Partner ↔ Sub-Org relationship.

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### Navigation

The left-hand menu contains the following sections:

* **Plan** – View your current subscription plan and pricing.
* **Requests** – Review and act on new or pending subscription changes.
* **Tickets** – Manage open or closed support tickets.
* **Submit Ticket** – Create a new support ticket for your Partner.
* **Invoices** – View your invoice history and payment details.
* **Wallet** – Track your connection-specific credit balance.
* **Affiliate Payouts** – View affiliate earnings and payouts if enabled.

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### Sections in Detail

#### 1. Plan

Displays your current subscription with the Partner.\
You can see:

* The assigned plan name and start date
* The billing type (recurring or one-time)
* Pricing breakdown (monthly, per-booking, etc.)
* Payment method on file and next payment date
* Status indicators (e.g., **Active**, **Approved**, **Pending**)

This section is view-only for Sub-Orgs.

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#### 2. Requests

Sub-Orgs can approve or reject changes requested by their Partner.\
There are three request types:

| Type                 | Description                                                       |
| -------------------- | ----------------------------------------------------------------- |
| **Subscription**     | Requests to start, upgrade, or change your main plan.             |
| **Add-Ons**          | Optional product or feature add-ons that may have their own cost. |
| **One-Time Charges** | Individual service fees or purchases outside the recurring plan.  |

Each request shows its current **status** and **approval state**.\
Use the dropdown menu to **approve** or **reject** a pending request.

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#### 3. Tickets

Shows all support tickets between your organization and your Partner.\
You can:

* View all existing tickets
* Filter by status (`Open`, `In Progress`, `Resolved`, `Closed`)
* Select any ticket to view its full conversation history

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#### 4. Submit Ticket

Allows you to open a new ticket directly with your Partner.\
You’ll enter:

* **Title** — brief summary of your issue
* **Priority** — Low, Medium, or High
* **Description** — full details of your request or question

Once submitted, the ticket will appear in your **Tickets** list.

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#### 5. Invoices

Shows your billing and payment history for this Partner connection.\
Each invoice includes:

* Date issued
* Status (`Paid`, `Unpaid`, `Overdue`)
* Type (`Subscription`, `Add-On`, `One-Time`)
* Amount due and amount paid

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#### 6. Wallet

Your wallet tracks connection-level credits that can be used toward invoices.

You’ll see:

* **Balance:** Total available credit
* **History Table:** Each adjustment, amount used, reason, and who issued it

Credits automatically apply toward your next invoice using a **FIFO (First-In-First-Out)** model — oldest credits are used first.

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#### 7. Affiliate Payouts

If affiliate earnings are enabled for your account, this section shows payout details such as:

* **YTD**, **MTD**, and **Current Week** earnings
* A table with payout history (week, earnings, payout date, status)
* A Stripe Connect prompt if a payout account is not yet linked

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### Key Points

* Each Partner connection is isolated — data does not mix between connections.
* Sub-Orgs can **approve or reject** billing changes, but cannot create new plans themselves.
* Wallet credits and affiliate payouts apply automatically and are reflected in your invoices.
* Tickets allow for two-way communication with your Partner within the platform.
