Payment Locks
If an account falls behind on billing, Revampd automatically enforces payment locks to prevent unpaid access. Locks apply differently depending on whether the account is a partner or a sub-organization.
Partner Account Locks
When a partner account fails to pay an invoice, the system will immediately:
Lock the partner account
Display a modal showing:
The outstanding invoices
The amounts due
The failed payment status
The partner will see clear actions to resolve the issue:
Update Payment Method — Add or switch to a valid card or payment option.
Retry Payment — Attempt to pay the outstanding invoices again.
⚠️ Until payment is resolved, all access to the partner account is restricted.
Sub-Organization Locks
If a partner account is locked due to failed invoices, all linked sub-organizations are also locked.
Sub-organizations will not see invoice details from the partner account. Instead, they see a simple notice explaining:
"Your Revampd partner’s account has been locked due to billing issues. Access for this sub-organization is temporarily restricted until the partner resolves their billing."
This ensures sub-orgs understand the restriction is outside of their control, and resolution depends on their parent partner.
Sub-Org-Specific Failures
If a sub-organization fails its own payment (such as add-ons or affiliate charges), it will see the same type of lock screen as partners, showing its own failed invoices and the option to update payment methods and retry. In this case, the partner account remains active.
Key Points
Locks cascade down: If a partner is locked, all sub-orgs are locked.
Resolution tools: Locked accounts can update payment details and retry payment directly in the lock modal.
Transparency: Partners see invoice details; sub-orgs only see their own failed charges, or a lock notice if their parent is locked.
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