One Time Charges
One time charges are single, non-recurring fees that can be applied to an organization. They allow you to bill for setup work, onboarding, or other unique services that do not repeat monthly.
One Time Charge Requirements
Maximum one time charge: $1000
Charges apply once per organization and do not recur automatically
They are billed in addition to any plans or add ons assigned to the organization
Examples of One Time Charges
Setup fees for new organizations
Onboarding or training packages
Custom integration or implementation work
Special service fees
Creating a One Time Charge
Go to Admin → Billing Management → One Time Charges
Click Add One-Time Charge
Enter:
Label – a clear name for the charge (for example, One Time Setup Fee or Training Package)
Price (USD) – the amount of the charge (up to $1000)
Click Create to save the one time charge
Once created, you can assign one time charges to organizations as needed.
Why One Time Charges Matter
Provide flexibility for billing services that don’t fit into recurring subscriptions or add ons
Ensure you can capture revenue for upfront setup or custom work
Keep recurring plans clean while still accounting for one-off costs
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